top of page

Practice policies

Website privacy policy 

This is a notice to inform you of our website privacy policy and about all information that we record about you through our website. Our policy sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them.

Should you wish to Know more about our Privacy policy please feel free to request our complete website privacy policy document. For more information on this please use the contact us section to get in touch.

Website cookie policy 

This website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

Complaints policy:

Our top priority and aim is to have satisfied patients, ensuring we meet your expectations of care is what we strive for. We go the extra mile to resolve any complaints as efficiently, effectively and politely as possible. Here at Pear Tree Dental we take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality during the process.

If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly. This can be done verbally, followed by in writing or just in writing, ask a staff member or get in touch using our contact details.

We can reassure you that we will never discriminate against patients who have made a complaint. Please address all complaints to Kirsten Pownall our onsite practice manager. If we cannot resolve your complaint immediately it will be acknowledged in writing within 3 working days and we aim to provide a full response within 10 working days.

If the practice manager Kirsten Pownall is unavailable, we will take brief details about the complaint and let you know when you can talk to a suitable team member as soon as possible.

Should the complaint need to be investigated, this may involve the person who treated you, members of the team or others. In some cased the investigation may take longer than 10 working days, in which case you will be informed about the reason for the delay, the progress of the investigation and the proposed date it will be completed.

We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you can take it further, please see the contacts below.

Contacts us:
To make a written complaint to the The Pear Tree Dental Centre  you may contact the Practice manager who is head of complaints by sending an email to :  or by post to 22 Nottingham road NG14 5AE. Alternatively, you can contact the practice by phone on 0115 9312935 and leave a message with our reception team.


If you have a comment or a complaint about NHS treatment that cannot be resolved by the Practice Manager, you can contact NHS England:
Phone: 0300 311 2233

If you are still unhappy about your NHS compliant, you can contact the Parliamentary Health Ombudsman: please call 0345 015 4033 or visit

For private dental treatment you can contact the GDC private dental complaints service by calling 0845 612 0540 or visiting

You can contact the Care Quality Commission by calling 03000 61 6161 or visit

The General Dental Council is responsible for regulating all dental professionals, you can contact them on or by calling 0845 222 4141.

Statement of purpose: (CQC)


-       To provide a high standard of dental care to the community throughout the patient’s journey from examination and radiographs through to all aspects of restorative and cosmetic work.

-       To offer patients a friendly and professional service.

-       To promote and maintain good oral health for all our patients.

-       To offer referral to patients involving other specialist professionals if it is in the patients best interest.

-       To have a team that is professional, appropriately trained and up to date in best practice

-       To provide an environment that is clean, safe, friendly, relaxed and comfortable.

-       To gain feedback from patients about their journey at the practice so we can constantly improve our service.



-       To provide detailed information and explanation to patients where a surgical procedure is necessary including risks, procedure, etc.

-       To obtain valid consent for all surgical procedures carried out at the practice.

-       To offer high standard of surgical treatment to patients

-       To monitor patient progress, post procedure, following clinical protocol to ensure full recovery and minimise risks.



-       To arrange, agree and review appointments within appropriate recall timeframes with patients.

-        To undergo a complete and detailed examination of the patient’s oral health with help from relevant diagnostic equipment, taking into account relevant medical history.

-       To inform patients of the results of such diagnostic and screening procedures in detail, where particular attention should be given and necessary action taken obtaining the relevant informed consent – treatment options, cost, risks, advice, etc.

-       To offer both NHS and Private dental services.

For terms of service please click here 

Let’s Work Together

Get in touch so we can start working together.

  • Facebook
  • Twitter
  • LinkedIn
  • Instagram

Thanks for submitting!

bottom of page